FAQs
Frequently Asked Questions
✈️ Orders & Shipping
How long does shipping take?
Most orders ship within 1–2 business days and arrive within 5–7 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the US.
Do you ship internationally?
Yes! We ship to select international destinations. Rates and delivery times vary by location.
🍼 Products
Are your products TSA-approved?
Many of our travel products are designed with TSA guidelines in mind. Check individual product pages for specific details.
Are your products safe for newborns?
Yes! All of our products meet or exceed safety standards. Each product listing includes age recommendations to help you choose the right gear for your little one.
How do I know which size is right for my baby?
Visit our Size Guide for detailed sizing information based on your baby's age and weight.
Are the materials BPA-free and non-toxic?
Absolutely. We only carry products made with baby-safe, BPA-free, and non-toxic materials.
🔄 Returns & Warranty
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. Please contact us to initiate a return.
What if my item arrives damaged?
We're so sorry! Please reach out to us within 7 days of delivery with a photo of the damage and we'll make it right.
Is there a warranty on your products?
Yes, most products come with a manufacturer warranty. See our Warranty Policy page for full details.
💳 Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes! Our store uses SSL encryption and secure checkout to keep your information safe.
📦 Other Questions
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.
How do I contact customer support?
You can reach us through our Contact page or by emailing us directly. We typically respond within 1 business day.